Privacy Policy

Last Updated:

Frexalonphep ("we," "our," or "us"), operating from our workshop in Christchurch, New Zealand, is committed to protecting your privacy in accordance with the Privacy Act 2020 (New Zealand). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, request custom furniture services, or interact with our business.

Information We Collect

As a custom furniture maker based in Christchurch, New Zealand, we collect information that you provide directly to us when you:

Contact us through our website contact form to discuss furniture projects
Request quotes for custom-made furniture pieces
Schedule consultations at our Christchurch workshop
Provide specifications for bespoke furniture including dimensions, timber preferences, and design requirements
Visit our workshop at 281 Queen Elizabeth II Drive, Christchurch
Communicate with us via email, phone, or in-person regarding furniture orders

The types of personal information we may collect include:

Name, email address, phone number, and residential or business address in New Zealand
Furniture project details including room dimensions, style preferences, timber species selection (Rimu, Kauri, Totara, Radiata Pine, Douglas Fir), and finish requirements
Communication history and correspondence related to your custom furniture project
Payment information for furniture orders (processed securely through New Zealand banking systems)
Delivery addresses and installation requirements for furniture delivery within New Zealand

How We Use Your Information

We use the personal information we collect to:

Respond to your inquiries about custom furniture services and provide customer service
Process and fulfill custom furniture orders, including design consultation, timber selection, crafting, and delivery within New Zealand
Communicate with you about your furniture project progress, including workshop visits, design approvals, and delivery scheduling
Coordinate furniture delivery and installation services to your location in New Zealand
Maintain records of furniture specifications, timber selections, and project details for warranty and future reference
Send you updates about our furniture services, new timber options, and workshop events (with your consent)
Improve our website, furniture designs, and customer service
Comply with legal obligations under New Zealand law, including tax requirements and consumer protection laws

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. As a New Zealand-based custom furniture business, we may share your information only in the following circumstances:

With trusted service providers in New Zealand who assist us in operating our website, processing payments, and delivering furniture (all bound by confidentiality agreements)
With timber suppliers and delivery companies in New Zealand who need your address information to fulfill furniture orders
When required by New Zealand law, including compliance with the Privacy Act 2020, tax legislation, or court orders
To protect our rights, property, or safety, or that of our customers, in accordance with New Zealand law
In connection with a business transfer or merger, with advance notice to affected customers

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes secure storage of project files, encrypted communication channels, and restricted access to customer information within our Christchurch workshop. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security of data transmitted to our website.

Your Rights Under New Zealand Privacy Law

Under the Privacy Act 2020 (New Zealand), you have the right to:

Access and receive a copy of your personal information we hold about you and your furniture projects
Request correction of inaccurate, incomplete, or misleading information
Request deletion of your personal information, subject to legal requirements (we must retain certain records for tax and warranty purposes)
Object to processing of your personal information for marketing purposes
Withdraw consent for marketing communications at any time
Lodge a complaint with the Office of the Privacy Commissioner if you believe we have breached your privacy rights

To exercise these rights, please contact us using the information provided below. We will respond to your request within 20 working days as required by New Zealand privacy law.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic related to custom furniture inquiries from New Zealand residents. This helps us understand which furniture types (dining tables, storage cabinets, bedroom furniture) and timber species (Rimu, Kauri, Totara, Radiata Pine, Douglas Fir) are most popular among our Christchurch and wider New Zealand clientele. You can control cookie preferences through your browser settings. For more information, please see our Cookies Policy.

Geographic Data and New Zealand Services

As a custom furniture maker operating exclusively in New Zealand, we primarily serve customers located throughout New Zealand, with our workshop based in Christchurch, Canterbury. We may collect location information to provide accurate delivery quotes, coordinate furniture installation services, and ensure compliance with New Zealand building codes and regulations. All furniture is crafted in our Christchurch workshop and delivered to locations across New Zealand, including Auckland, Wellington, Dunedin, and regional areas.

Custom Furniture Project Information

When you commission custom furniture through Frexalonphep, we collect detailed information about your project including room dimensions, architectural features of your New Zealand home, style preferences, timber species selection from New Zealand native and plantation forests, finish requirements, and functional needs. This information is essential for creating furniture that fits perfectly in your space and meets New Zealand quality standards. Project files are securely stored in our Christchurch workshop.

Third-Party Links

Our website may contain links to third-party websites, including New Zealand timber suppliers, delivery services, and industry resources. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies, particularly those of New Zealand-based service providers.

Children's Privacy

Our custom furniture services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. Custom furniture orders must be placed by adults who are legally able to enter into contracts under New Zealand law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Frexalonphep
281 Queen Elizabeth II Drive
Christchurch 8052, New Zealand
Phone: +64273502083
Email: info@frexalonphep.world

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