Terms of Use

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Please read these Terms of Use carefully before using the Frexalonphep website and services. By accessing or using our website, you agree to be bound by these terms.

Acceptance of Terms

By accessing and using this website, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these terms, please do not use our website.

Use of Website

You may use our website for lawful purposes only. You agree not to use the website:

In any way that violates any applicable law or regulation
To transmit any harmful or malicious code
To impersonate or attempt to impersonate us or any other person
To engage in any conduct that restricts or inhibits anyone's use of the website

Intellectual Property

All content on this website, including text, graphics, logos, images of our custom furniture pieces, and software, is the property of Frexalonphep or its content suppliers and is protected by copyright and other intellectual property laws under New Zealand legislation.

You may not reproduce, distribute, modify, or create derivative works from any content on this website without our prior written consent. This includes photographs of our furniture, design concepts, and descriptions of our custom furniture services in Christchurch, New Zealand.

Furniture designs created specifically for your project remain your property, while our general design methodologies, joinery techniques, and workshop processes are proprietary to Frexalonphep.

Custom Furniture Orders

When placing an order for custom furniture through Frexalonphep:

All orders are subject to acceptance by us after consultation and design approval
Prices are quoted in New Zealand Dollars (NZD) and are subject to change based on timber selection, complexity, and specifications
Custom furniture is made to order in our Christchurch workshop and typically requires a 30-50% deposit upon order confirmation
Delivery times are estimates based on project complexity and timber availability; typical lead times range from 6-12 weeks
All furniture specifications, including dimensions, timber species (Rimu, Kauri, Totara, Radiata Pine, Douglas Fir), finishes, and design details must be confirmed in writing before production begins
Changes to specifications after production begins may incur additional charges
Furniture is crafted specifically for your space and requirements; standard return policies do not apply to custom pieces

Payment Terms

Payment terms for custom furniture orders in New Zealand:

A deposit of 30-50% is required upon order confirmation and design approval
Progress payments may be requested for larger projects
Final payment is due upon completion and before delivery or installation
We accept payment by bank transfer (New Zealand banks), cash, or EFTPOS at our Christchurch workshop
All prices are in New Zealand Dollars (NZD) and include GST (Goods and Services Tax) where applicable
Payment plans may be available for larger projects; terms to be agreed upon in writing

Limitation of Liability

To the fullest extent permitted by New Zealand law, including the Consumer Guarantees Act 1993 and Fair Trading Act 1986, Frexalonphep shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the website or custom furniture services, except where such limitation is prohibited by New Zealand consumer protection legislation.

Our liability for custom furniture defects, delivery delays, or service issues is limited to the value of the furniture order or the cost of repair/replacement, as appropriate under New Zealand consumer law. We maintain appropriate insurance coverage for our Christchurch workshop operations.

Indemnification

You agree to indemnify and hold harmless Frexalonphep from any claims, damages, losses, liabilities, and expenses arising out of your use of the website, violation of these terms, or misuse of custom furniture delivered to your New Zealand address. This includes damage caused by improper installation, modification, or use of furniture contrary to our care instructions.

Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these external sites.

Modifications to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on this page. Your continued use of the website after changes constitutes acceptance of the modified terms.

Governing Law and Dispute Resolution

These terms shall be governed by and construed in accordance with the laws of New Zealand. Any disputes arising from these terms or our custom furniture services will be subject to the exclusive jurisdiction of the New Zealand courts. We are committed to resolving disputes fairly and in accordance with New Zealand consumer protection laws, including the Consumer Guarantees Act 1993 and Fair Trading Act 1986.

If you have concerns about our services or these terms, please contact us first to attempt resolution. If a dispute cannot be resolved directly, you may contact the New Zealand Disputes Tribunal or Commerce Commission for assistance.

Contact Information

If you have questions about these Terms of Use, please contact us:

Frexalonphep
281 Queen Elizabeth II Drive
Christchurch 8052, New Zealand
Phone: +64273502083
Email: info@frexalonphep.world

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